We recognise that some guests are unable or feel apprehensive about travelling. Exceptional circumstances call for exceptional responses, so in addition to taking protective measures as suggested by the World Health Organisation, we have amended our travel policy.
We will now allow any guest amending their Bushtops safari visit booked between now and 31stOctober 2020, to defer their arrival to any date in the future, at no additional cost. Third party services such as flights are subject to their own policies.
This flexibility applies to all bookings, existing and new alike, provided that amendments are made at least two weeks in advance of travel.
We will continue to monitor the situation, ensuring that the health and well-being of every Bushtops guest and staff remains our number one priority.
Staying healthy in Camp
We have taken the following health-related steps:
We are ensuring that team members only report back for duty when in good health, after their 6 weeks on and 2 week off rotation.
All staff are trained to keep distance and strictly follow no hand shaking policy, as well as sneezing and coughing etiquette.
Staff have easy access to hand washing and hand sanitising, temperatures are taken twice a day and records kept and flue like symptoms monitored.
All our vehicles are open converted and seat capacity is temporarily moved from 6 to 4 passengers to allow for extra space.
Vehicles are thoroughly disinfected every morning before receiving guests and when back at camp after the game drives.
Ranger and spotters are wearing face masks and they wash or sanitise their hands frequently whilst on game drives/transfers.
It is possible to book a private vehicle (subject to availability) and we have reduced the cost by 50%
Transfers to Camp
Air operators are sanitising the planes every morning and between flights. Temperatures are taken for flight crew and passengers and everyone is asked to wear face masks. Social distancing is being practised during the check-in process and hand sanitisers are available everywhere.
At Mara Bushtops it is also possible to book a private road transfer from and to Nairobi.
Camp shared spaces
We have strongly enhanced sanitation protocols of all shared spaces, restaurant, lounge reception etc.
Throughout the camps there is hand sanitisers available
All tent suites are frequently and thoroughly cleaned and sanitised to the highest Bushtops standard
Guests can have as much or as little of tent/butler service as they wish during their stay
All our meals are a la carte, we don’t have buffets at any time. Bush breakfasts and bush lunches are made to order and individually packed.
Bushtops hygiene standards are maintained in the kitchen, with the addition of all our chefs and stewards wearing face masks. This high standard and attention will also extend to all cutlery, crockery, glassware and linen used during your dining experience with us.
Meals can be taken in the privacy of the tent suites or within the camp grounds/shared spaces. We are ensuring enough space between tables.
Despite these precautions, please take out comprehensive health and travel insurance to ensure peace of mind. In addition, we highly recommend that you purchase a Flying Doctors membership, entitling you to air transfer from the Serengeti and Masai Mara to Aga Khan University hospital in Nairobi in case of emergency. The cost is 15 USD per person and the hospital has excellent facilities and world-class medical care.